FAQs – danhier store

Christophe Danhier is still trading. Due to the COVID-19 pandemic, you may experience some delays in the processing and shipping of your order. To ensure the health and wellbeing of our customers, staff and community, we are strictly implementing social distancing guidelines and additional cleaning procedures in our studio and warehouse.

Here at Christophe Danhier we have the highest standards in the design, materials and craftsmanship of our jewelry. This means that only basic care is necessary for you to preserve your jewelry for years to come.

Keep your jewelry in an absolutely dry place, away from heat and moisture – particularly if it’s silver. It is best to avoid leaving your jewelry of all kinds in sunlight – we recommend keeping it in a storage box. Consider buying an anti-tarnish cloth so you can occasionally wipe away any moisture, oils or dust that may linger on your precious gems. Professional cleanings every year or few years are recommended for jewelry that you wear often.

Christophe Danhier currently accepts all major credit cards, including American Express.

We accept the following payment methods:
Manual Bank Transfer, Credit Card (Visa, MasterCard, American Express), PayPal, Amazon Pay, Apple Pay, Bitcoin, Bitcoin Cash, Diners Club, Discover, Elo, Ethereum, Google Pay, JCB, Litecoin, Paypal, Shop Pay & Venmo.

If you select bank transfer we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

We accept Visa, Mastercard and American Express. Via a secure SSL connection your credit card data will be transmitted securely. Your credit card data will not be stored. The amount invoiced will be provisionally debited to your credit card account when you place the order and debited once the goods have left our warehouse.

You can place an order on our website easily from your computer or smartphone – simply add the items you wish to purchase to your cart and check out your order.
We accept the following payment methods:
Manual Bank Transfer, Credit Card (Visa, MasterCard, American Express), PayPal, Amazon Pay, Apple Pay, Bitcoin, Bitcoin Cash, Diners Club, Discover, Elo, Ethereum, Google Pay, JCB, Litecoin, Paypal, Shop Pay & Venmo.

Creating a Christophe Danhier account will help you easily track the progress of your order, see your order history, and will enable you to add things to your wishlist – like that ring that you’ve been eyeing for a while.

All orders are processed during usual business days – that is, Monday through Friday, excluding weekends and public holidays. From the moment your order leaves us, your order will be with you within 2-3 business days (we use UPS and FedEx second day delivery). For International Delivery, we use International FedEx, which should take 3-7 business days.

Our packages require you to be available to receive your delivery, so that your jewelry doesn’t get misplaced. We use discreet packaging both for the safety of the package and for you to be able to surprise someone with a gift.You can place an order on our website easily from your computer or smartphone – simply add the rings you wish to purchase to your cart and check out your order.

At Christophe Danhier, we understand that sometimes you can have a change of heart. We accept items for returns and exchange within the United States if they are returned in the same condition within 15 days. All international sales are final.

To return or exchange your purchase, email our customer service team at christophe@danhier.com. Your request for a return or exchange will be answered by our team within 1-3 business days, and they will provide you with further instructions for sending back your item.

The client is responsible for all shipping costs involved in returning or exchanging an item. Please allow 1-3 business days for us to process your return upon us having received it. Credit card refunds may take up to an additional 2 weeks to be processed. Original delivery charges will not be refunded.

The package will be enclosed in a swede pouch with our logo on it. Perfect for gifting to your loved ones!

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This site uses Google Analytics – one of the most widespread and trusted analytics systems that help us understand how you use the site, so we can ultimately make it easier for you to navigate! We use cookies to track things such as how long you spend on the site and which pages you visit so we can continue to produce engaging content for you.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

Feel free to contact us if you have any further questions about our site’s use of cookies.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act responsibly. That’s why we only use this information to help us provide you with better service. We’ve put in place policies to protect your personal information, so that you can shop with complete peace of mind.

Our team is at your service – send us an email at christophe@danhier.com. We look forward to hearing from you.

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